Claims & Defects

Claims & Defects

If your purchase is damaged or defective, please make a claim via our claim-system: claimlane. Provide your order number, a description of the damage and attach pictures showing the product and the defect so the claim case can be assessed. This link is only valid if you purchased the product on www.citron.ae  If you purchased your Citron product somewhere else, you need to contact the retailer directly with the claim.

We strive to reply to your claim within 1 - 2 business days.