Claims & Defects

If your purchase is damaged or defective, please make a claim via our claim-system: claimlane. Provide your order number, a description of the damage and attach pictures showing the product and the defect so the claim case can be assessed. We accept claims if purchases are made through www.citron.ae and from other retailers as well.

We strive to reply to your claim within 1 - 2 business days.