Returns Policy


Please note that any Citron products that have been personalised cannot be returned.
We only accept returns within 15 days of purchase or delivery.
If you wish to return an item(s), you must arrange for shipping at your own cost and retain a tracking number for your own records. The return address is:

Return Address

Att: Citron Trading LLC
Warehouse C9, Opposite Jotun Paints
Al Quoz Industrial 2
United Arab Emirates
Phone number: +97145477837

Once we have received the item(s) and assessed its suitabilty for return, we will issue you with a refund to the purchasing card provided. In the case of any international returns, any taxes or import duties may be deducted.