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DELIVERY

All our Citron orders from the website are dispatched within 1-2 working days. During high demand seasons, such as sales or back to school, our dispatch and delivery times might be extended.

Our delivery times by location are approximately:

- Within UAE: 2-3 days

- Within GCC: 4-5 working days

- Rest of the world: 7-9 working day

Free UAE shipping for orders of AED200 and above. 

Free GCC shipping for orders of AED500 and above (excluding taxes, duties and international processing).

All international orders are shipped with DHL Express.

For other international shipping rates mentioned on the checkout page (all the rates are excluding taxes, duties, and international processing).

Dubai - Free Self Pickup
Same Day Collection is available from our warehouse in Dubai! Sunday is a no collection Day. Please allow 1-2 hours after ordering to collect your order from our warehouse. If you place your order after 6pm Mon-Fri, it will be available the following day.


RETURNS

ENJOY SHOPPING WITH OUR GREAT RETURN POLICY FEATURES
15 Days Refund (Not applicable to personalized items)
15 Days Returns (Not applicable to personalized items)
Full Refunds (Not applicable to personalized items)
Free Exchange (Not applicable to personalized items)
Personalized Products cannot be returned/refunded.
Please see full return policy here.